HONOLULU — Hawaii State Federal Credit Union said it has become the first credit union in Hawaii to implement interactive teller technology at every branch, completing a systemwide conversion that replaces traditional ATMs with Interactive Teller Machines (ITMs).
The credit union said the milestone reflects its continued investment in modern, secure technology that “enhances the member experience by blending digital convenience with personalized service.”
‘More Options’
“As the first financial institution in Hawaii to offer Interactive Teller Machine technology, we are offering our members more options to manage their finances by providing a fast, secure self-service channel while continuing to offer traditional, full-service tellers,” President and CEO Andrew Rosen said in a statement. “This systemwide conversion underscores our commitment to modernizing our infrastructure and delivering a more flexible, reliable branch experience that meets members where they are.”
According to HSFCU, completed in late 2025, the project upgraded all remaining ATMs located at all 14 branch facilities on Oahu and Maui.
Introduced in 2019
Hawaii State FCU said it was the first financial institution in Hawaii to introduce this technology in 2019.
HSFCU said it also offers six standalone ATM locations on Oahu that have been recently upgraded to newer models and are located in high-traffic government buildings, including the Department of Health, Department of Taxation, Department of Education, the state Capitol, the Kapolei Judiciary Complex, and the Kapolei State Office.
