AUSTIN, Texas—Oracle Corporation said it has launched a new agentic artificial intelligence platform for retail banking, marking a strategic push to accelerate AI adoption across financial institutions.
The platform, introduced by Oracle Financial Services at the company’s Financial Services Summit in New York, is designed to embed AI agents across both customer-facing and operational banking functions. Oracle said the enterprise-grade system combines AI-enabled applications, design tools, development frameworks and prebuilt AI agents.
According to the company, the platform is intended to support real-time, personalized customer interactions across digital and physical channels, including online, mobile and branch environments.
‘Human in the Loop’
A central feature of the offering is a “human-in-the-loop” governance model, under which banking staff supervise AI agents and provide ethical oversight. Oracle said the approach is aimed at addressing growing regulatory and operational scrutiny surrounding the use of advanced AI in financial services.
“Oracle is ushering in a new era of banking where AI moves beyond task automation to deliver real business intelligence, agility and trust at scale,” said Sovan Shatpathy, senior vice president of product management and development at Oracle Financial Services. “Our agentic platform is not just a set of applications; it’s a foundational architecture for building truly intelligent banks.”
Part of Broader Framework
The platform is part of Oracle’s broader “AI-first Intelligent Bank” framework, which envisions an agentic ecosystem integrated across core banking layers. Oracle said the AI agents can provide bankers with real-time product information, anticipate delays in processes such as loan applications, and recommend next steps to customers before handing off cases to underwriting teams.
Oracle Financial Services said it plans to roll out hundreds of AI agents for retail and corporate banking use cases over the next 12 months.
Pressure to Modernize
The launch comes as traditional banks and credit unions increasing pressure to modernize legacy systems and compete with financial technology firms that have moved more aggressively to operationalize AI. A November report from McKinsey & Co. Found that while fintechs made up about 40% of its sample, they accounted for nearly 70% of AI initiatives. Many banks remain in pilot phases, the consultancy said, citing regulatory complexity, fragmented technology stacks and organizational inertia.
As competition intensifies and regulatory expectations evolve, large technology providers such as Oracle are positioning agentic AI platforms as a way for banks to narrow the innovation gap while maintaining governance and operational control.
