MADISON, Wis. –Saying credit unions facing complex challenges now have a “trusted industry advisor to turn to,” CUES has introduced the CUES Leadership & Organizational Services.
According to CUES, its new Leadership and Organizational Services offering features a team with more than 40 years of combined experience working inside credit unions. CUES Leadership & Organizational Services delivers tailored, holistic support designed to meet each credit union’s unique needs, the organization added.
“As professionals with deep institutional knowledge, our team understands the real-world constraints credit unions face, including budgets and internal constraints,” Pixie Gray, CUES SVP/organizational development, said in a statement.
Unlike Other Models
According to CUES, unlike other industry consulting models, CUES Leadership & Organizational Services works alongside credit unions to “strengthen people, culture, and strategic execution through a collaborative, organization‑wide approach.”
“Partnering closely with our credit union clients, we take a deep look at their specific circumstances, then create tailored solutions to enhance and complement existing resources—not replace them,” Gray added in a statement.
The Process
CUES said the process starts with a discovery call featuring a structured set of thoughtful, in-depth questions designed to uncover the realities of the credit union’s culture, challenges, and goals. From there, the team designs a strategic plan tailored to the credit union’s specific circumstances, CUES added.
“Our approach is modular; think of it like Legos,” said Gray. “We recommend the pieces we believe will be most effective, then work in partnership with the credit union to adapt the plan to create the right fit.”
‘Exact Level of Support’
Once the plan moves into action, CUES said the new Leadership & Organizational Services team provides the exact level of support each credit union chooses.
“Our team remains a ready resource as credit unions put their plans into action,” said Gray. “We serve as a partner, advisor, or consultant at whatever level is most helpful, providing support where it adds value and stepping back when teams are ready to move forward independently.”
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