PLANO, Texas–New online account opening platforms, outbound engagement solutions, books on third party risk management and more are all part of the latest edition of the CU Daily Shopper, a synopsis of new product offerings and an overview of what credit unions are buying.
Here’s what’s new:
Dupaco Increases Account Openings by 300% Using MANTL Platform
PLANO, Texas — Dupaco Community Credit Union has increased online account openings by 300% and attracted more than $138 million in deposits after implementing MANTL’s account opening platform, according to a new case study released by parent company Alkami Technology.
According to Alkami, the Iowa-based credit union also saved more than 4,194 staff hours by replacing manual account-opening processes with a unified digital onboarding platform.
The company said Dupaco implemented MANTL across retail and business account opening, replacing seven separate screens and three disconnected systems with a single platform capable of supporting consumer, business and specialty accounts.
Vice President of Member Service Tami Brandenburg said the credit union sought a consistent account-opening experience across all channels as member expectations increasingly shifted toward digital banking.
According to Alkami, the implementation helped Dupaco:
- Increase online retail account openings by 300%.
- Generate more than $138 million in deposits.
- Exceed its 2025 annual growth goal by the end of the third quarter.
- Eliminate thousands of hours of manual processing.
Dan Milgrom, vice president and chief customer officer for Alkami’s Solutions Group, said the platform has helped transform the branch experience by digitizing key workflows while allowing employees to spend more time serving members.
Alkami Technology Integrates With Yodlee to Expand Use of FDX
PLANO, Texas — Alkami Technology has integrated with Yodlee to expand the use of the Financial Data Exchange (FDX) application programming interface, a move the company said is intended to improve security, reliability and performance for financial institutions using its digital banking platform.
According to Alkami, the integration replaces screen scraping with OAuth 2.0 authentication, allowing consumers to share financial data through a consent-based process.
Alkami said the integration expands its network of aggregator partnerships and is designed to provide more consistent third-party connectivity across consumer financial applications.
Gate City Bank Senior Digital Implementation and Assurance Analyst Kristi Miller said the FDX connection provides customers with a more stable and secure way to connect financial data while reducing service disruptions.
Alkami Chief Product Officer Benjamin Conant said the direct integration with Yodlee is intended to improve performance, strengthen security and enhance connectivity for financial institutions using the Alkami platform.
According to Alkami, the integration offers:
- Improved performance and customer experience.
- Fewer login disruptions and more reliable third-party connections.
- Reduced support requests related to data aggregation.
- Lower infrastructure demands through more efficient data sharing.
- Credential-free, consent-based authentication for stronger security.
Jamie VanDeGrift, chief client officer at Yodlee, said the collaboration will help financial institutions provide more secure and consistent methods for consumers to access and share financial information.
Glia Introduces AI Outreach Outbound Engagement Platform
NEW YORK — Glia has introduced Glia AI Outreach, an artificial intelligence-powered outbound engagement platform the company said is designed to help community banks and credit unions communicate more proactively with customers and members without increasing staffing.
According to Glia, the platform automates outbound voice and text messaging related to certificate renewals, loan payment reminders, new account opportunities and other financial events while transferring qualified conversations to employees when needed.
Chief Strategy Officer and Co-founder Justin DiPietro said many community financial institutions struggle to scale proactive outreach because manual calling is labor-intensive and traditional predictive dialers often produce low contact rates.
Glia said AI Outreach supports several use cases, including:
- Contacting customers before certificates of deposit or share certificates mature.
- Identifying deposit growth opportunities among existing loan customers.
- Sending payment reminders before loans or credit cards become delinquent.
- Providing self-service payment options while reducing collections costs.
According to the company, the platform is built specifically for banking and includes AI safeguards intended to reduce hallucinations and prompt injection risks.
DiPietro said community financial institutions already have an advantage through trusted relationships, and the platform is designed to help them combine personalized service with the always-on digital experiences consumers increasingly expect.
Payfinia Selected to Participate in Circuit Accelerator Program
PORTLAND, Ore. — Payfinia has been selected to participate in The Circuit Accelerator Program, a fintech accelerator designed to help technology companies develop partnerships and pilot projects within the credit union industry.
According to Payfinia, the program connects participating fintechs with more than 80 credit unions representing more than 51 million members and $382 billion in assets.
Payfinia said it will use the program to demonstrate its Instant Payment Xchange (IPX) platform, an open payment framework designed for credit unions that supports both the RTP and FedNow networks through open application programming interfaces.
Circuit Senior Project Manager Dustin Binns said Payfinia’s focus on instant payments aligns with the accelerator’s mission of fostering collaboration between fintech companies and financial institutions.
According to Payfinia, IPX is designed to:
- Support faster and more secure payments.
- Embed instant payment capabilities into existing digital channels.
- Connect fintech partners through open APIs.
- Expand real-time payment services without disrupting existing systems.
Chief Executive Officer Keith Riddle said the company plans to work with credit union executives, technology specialists and strategic partners to develop new payment workflows and agentic services tailored to credit unions and their members.
Ncontracts Releases new Book on Third-Party Risk Management
NASHVILLE, Tenn. — Ncontracts has released a new book focused on helping financial institutions strengthen third-party risk management by treating vendor oversight as a strategic business function rather than a compliance requirement.
According to the company, The Upside of Third-Party Risk Management: The Practitioner’s Guide to Turning Vendor Risk into Strategic Value is the third installment in its “Upside Series” and is co-authored by Ncontracts founder and CEO Michael Berman and risk management veteran Michael Carpenter.
The book is intended to provide financial institutions with practical frameworks for managing vendor relationships throughout their lifecycle, including:
- Risk strategy and governance.
- Due diligence.
- Contract management.
- Vendor performance monitoring.
- Managing interconnected vendor ecosystems.
Carpenter said many organizations have vendor management programs that satisfy regulatory requirements but fail to meaningfully reduce operational risk or improve performance.
Berman said effective third-party risk management depends on aligning vendor oversight with an institution’s broader business strategy, regardless of its size or maturity.
According to Ncontracts, the new release follows The Upside of Risk, published in 2021, and The Upside of Compliance, released in 2024.
Dovenmuehle Mortgage Intros’ New Diagnostic Process
LAKE ZURICH, Ill. — Dovenmuehle Mortgage Inc. has introduced a new Diagnostic Process that the mortgage subservicer said is designed to improve servicing transfer onboarding by identifying organizational challenges before implementation begins.
According to the company, the process evaluates factors that can complicate onboarding, including resource constraints, organizational complexity and competing operational priorities.
The Diagnostic Process includes three steps:
- A structured survey assessing loan portfolio complexity, organizational structure, technology and resources.
- Review of survey results by onboarding and technology specialists.
- Development of a customized implementation plan based on identified risks and priorities.
Head of Innovation Culture Jonas Brickus said the process is intended to surface hidden complexities early, reducing delays and rework during servicing transfers.
According to Dovenmuehle, traditional onboarding often focuses primarily on technical data while overlooking organizational issues that can slow implementation.
Senior Vice President Matt Budy said the new approach is based on feedback from clients that recently completed servicing transfers and is intended to improve preparation, establish more realistic implementation timelines and strengthen internal alignment. The company said it plans to continue refining the process based on customer feedback.
Financial Calculator Provider Appli Signs 20th Credit Union
SALT LAKE CITY — Appli, developer of an artificial intelligence-powered financial calculator platform, said it has signed its 20th credit union partner while surpassing $2 billion in lending and deposit calculations processed through its platform.
According to the company, the milestone comes less than two years after launching its first partnerships and reflects growing demand for calculators that capture consumer intent before a formal loan application begins.
Founder and CEO Tim Pranger said credit unions increasingly view the platform as a way to identify borrowing demand, generate leads and better understand member behavior rather than simply perform financial calculations.
Appli said its platform currently averages a 15% conversion rate from calculator use to loan application clicks.
According to the company, recent developments include:
- Signing GHS Federal Credit Union as its 20th partner.
- Expanding with a real-time home value calculator designed to generate home equity leads.
- Providing customizable calculators that can be deployed with a single line of code.
Katie Ullman, vice president of marketing and community at First Source Federal Credit Union, said the calculators help members evaluate financial options before beginning the application process.
Lisa Young, assistant vice president of marketing at GHS Federal Credit Union, said the tools allow members to work through financial decisions on their own schedule.
Dade County FCU Selects Alacriti’s Orbipay
BRIDGEWATER, N.J. — Dade County Federal Credit Union has implemented Alacriti’s Orbipay Loan Payments platform as part of a broader initiative to modernize its payments infrastructure and enhance the member experience.
According to Alacriti, the new platform replaces a file-based loan payment system that relied on end-of-day processing and manual exception handling with a real-time, core-integrated solution.
Jose Bernal, chief administrative officer at Dade County FCU, said the credit union sought technology that would improve member service while positioning the institution for future innovation.
According to Alacriti, the implementation provides:
- Real-time loan payment posting and balance validation.
- Flexible recurring payment options, including bi-weekly schedules.
- Configurable payment controls by loan type.
- Automated return-item reporting.
- Payment access through web, mobile and online banking.
- Real-time reporting and operational monitoring.
The company said the implementation also included migrating approximately 2,000 recurring loan payments to the new platform.
Stuart Bain, senior vice president of products at Alacriti, said the deployment strengthens both operational efficiency and the member experience while laying the groundwork for additional payment modernization initiatives.
