VIRGINIA BEACH, Fla. – Chartway Credit Union has announced leadership promotions and organizational updates that it said reflect its continued growth and intentional alignment to better serve members, support teams, and strengthen enterprise performance.
Rob Keatts has been promoted from executive vice president and chief strategy officer to executive vice president and chief growth officer. In this expanded role, Keatts continues to lead Chartway’s enterprise strategy, innovation, and corporate development efforts while assuming responsibility for mortgage and consumer lending. His scope includes aligning growth strategies across lending, digital, marketing,technology, and strategic initiatives to drive sustainable performance and strong member outcomes.
This new role is designed to strengthen connections across teams, accelerate execution, and ensure growth priorities remain closely tied to member needs and long-term business performance goals.
As part of this alignment, Chartway also announced that commercial lending will now report to Melissa Moffa, the chief risk officer & general counsel. This change brings commercial lending, risk, and due diligence together under a single area of leadership, strengthening focus, accountability, and disciplined execution while supporting sustainable business growth.
“Our members place their trust in us every day, and we don’t take that responsibility lightly,” said Brian Schools, president and CEO of Chartway Credit Union. “These strategic updates reflect how intentionally we are aligning our organization, investing in our leaders, and positioning Chartway to continue serving members with clarity, confidence, and care as we grow.”
In addition to organizational updates, Chartway announced the following leadership promotions:
Ross Dundlow has been promoted to senior vice president of risk management. In this role, Dundlow provides enterprise-wide leadership across credit risk, fraud, compliance, enterprise risk management, information security, and business continuity. He partners closely with executive leadership to strengthen risk governance, support regulatory readiness, and enable responsible growth while protecting member and organizational assets.
Stephanie Harney has been promoted to senior vice president of member experience. Harney leads Chartway’s member care and contact center operations across key service channels, including voice, chat, video banking, and interactive teller machines. Her role focuses on delivering consistent, intuitive experiences that strengthen member satisfaction, loyalty, and retention while supporting membership growth and enterprise performance.
Daniel Drehoff has been promoted to vice president of financial planning. Drehoff leads enterprise financial planning, forecasting, profitability analysis, and long-term financial modeling. Serving as a strategic advisor to executive leadership, he translates financial insights into actionable guidance that supports disciplined investment decisions, balance sheet strength, and sustainable growth.
Jill Edsall has been promoted to vice president of talent growth and readiness. In this role, Edsall leads enterprise learning and development, leadership readiness, and workforce capability strategies that support Chartway’s people-first culture and long-term organizational performance.
“Strong growth requires strong alignment,” said Keatts. “These updates reflect a thoughtful approach to how we lead, how we collaborate, and how we ensure our teams are positioned to deliver meaningful value to our members today and into the future.”
