VIRGINIA BEACH, Fla.– Chartway Credit Union has announced what it says are a series of enterprise level digital and service enhancements it has been and will be introducing to members during 2026.
“Our 2026 digital expansion strategy underscores our commitment to meeting members where they are—with the same excellence whether they walk into a branch, engage online, or visit us virtually,” EVP and Chief Growth Officer Rob Keatts said in a statement. “These enhancements strengthen our operational agility while elevating the member experience across every channel.”
Added Chief Experience Officer Melissa Cade in a statement,
“At Chartway, we’re dedicated to unlocking financial possibility. By advancing personalized digital experiences and continuing to modernize how we deliver service, we are ensuring members have frictionless access to the tools and guidance they need, wherever they are.”
According to Chartway, a multi‑channel suite of improvements began rolling out in January and will continue through March, building on a multi-year, multi-million-dollar branch expansion, renovation, and technology investment plan.
CCU said its rollout schedule for this year includes:
January 2026
Personalized Mobile Banking
“Chartway is an early adopter of personalized mobile banking technology within the credit union industry,” the credit union said. “The mobile banking platform offers tailored dashboards, predictive insights, and data driven recommendations, all supporting member financial wellbeing through a highly individualized interface.
Modernized Online Banking
Chartway said its modernized online banking experience provides greater customization and flexibility across digital channels. “New modular widgets—including financial health insights, spending behavior visualizations, credit monitoring, and rewards tracking—support continual feature expansion as member needs evolve,” Chartway stated. “One new feature is subscription management, that allows members to easily manage and cancel subscriptions within online banking.”
Video Banking Expansion
According to Chartway, it expanded its video banking infrastructure, enabling remote access to lending consultations, account services, and financial guidance via secure, face-to-face virtual sessions.
“This enhances service continuity and equitable access while reducing geographic or scheduling barriers providing live communication with Chartway team members for help with accounts, cards, and loans,” it said.
Competitive Credit Cards & More Rewards
Chartway said it has introduced updates to its credit card portfolio, including cards that give members high-value rewards where they spend most and provide flexible reward redemption. In the competitive credit card space, Chartway has cards “designed for members’ needs from building credit to simple cash back, and accelerated rewards on everything from dining to fuel.”
February 2026
Bilingual Digital Banking
With the rollout earlier this month, members can now set their online banking experience to Spanish, according to the credit union.
“This capability reinforces Chartway’s ongoing commitment to serving its growing Hispanic membership through more accessibility,” CCU said. “This upgrade to digital banking complements Chartway’s bilingual team members, six bilingual branches, and the Chartway.com website translated in Spanish. It’s all part of the credit union’s Juntos Avanzamos designation which signifies Chartway’s dedication to helping Hispanic and immigrant consumers navigate the U.S. financial system by offering relevant, affordable financial services.”
March 2026
Youth Financial Empowerment
Chartway said it is preparing to launch Greenlight, a modern financial education and youth spending tool.
“This new partner driven solution helps children and teenagers learn how to earn, save, give, and spend wisely while giving parents a free tool to manage allowances, set spending parameters, and reinforce positive financial habits,” the credit union explained.
Home Valuation & Equity Insights
As part of its modernized online banking experience, Chartway said it is introducing an embedded home value and equity insight resource designed specifically for homeowners.
“Members can view the estimated value of their home and gain a clearer understanding of the equity they’ve built—without leaving Chartway’s online banking or relying on third-party sites,” Chartway stated. “By pairing real-time insight with financial education, Chartway helps members stay informed, plan ahead, and explore options on their own terms, making it easier to take the next step when the time is right.”
CUSO Investment
Chartway said it has sought to lead on innovation in the credit union industry and has been at the frontlines of meeting member needs through the establishment of its credit union service organization (CUSO), Chartway Ventures, in January 2023.
“Through Ventures, the credit union invests in early-stage technologies and fintech partnerships designed to enhance credit union service models, accelerate digital transformation, and broaden access to financial wellness tools,” Chartway stated. “Many of the current Chartway Venture partners power the tools our members now use in their day-to-day Chartway transactions.”
