MILWAUKEE — Fiserv said it is expanding its use of artificial intelligence through a new collaboration with Microsoft, saying the objective is to boost employee productivity and accelerate the development of AI-driven products for financial institutions, businesses and consumers.
Fiserv said it will deploy Microsoft 365 Copilot across its global workforce, giving employees access to generative AI tools designed to improve productivity, speed decision-making and enhance work quality. At the same time, the company said it plans to broaden its use of Microsoft Foundry, an Azure-based platform used to build, deploy and manage AI applications.
The collaboration is expected to streamline internal processes, support new product development and create additional revenue opportunities, Fiserv said.
‘Next Generation of Innovation’
“By embedding AI inside our workforce and development platforms, we’re not simply improving how we operate; we’re transforming how Fiserv delivers the next generation of innovation for our clients,” Guy Chiarello, vice chairman of Fiserv, said in a statement.
He added the collaboration will help the company bring new capabilities to market more quickly and at greater scale.
Karen Del Vescovo, Microsoft’s corporate vice president for financial services, said the companies are combining Microsoft’s generative AI tools with Fiserv’s industry expertise to improve efficiency and productivity across the organization.
The announcement builds on an existing relationship between the two companies. Fiserv said it has already processed more than 100-billion tokens using Microsoft Foundry to support product development, client servicing and its developer tools.
GitHub Copilot Already Rolled Out
The company has also rolled out GitHub Copilot to more than 8,000 software engineers, reporting measurable gains in developer productivity.
Fiserv said artificial intelligence is already embedded across its operations, supporting fraud detection, risk management, compliance, client service and personalized engagement. The company said its expanded AI strategy is focused on moving beyond automation toward more advanced, agent-based intelligence as it continues to invest in AI across its platforms.
