WEST PALM BEACH, Fla.–Guardians Credit Union here said it has turned over management of its ATM fleet to Dolphin Debit.

The $306-million Guardians said member service has improved as a result. The credit union has four ATMs at branches and 10 at various select employee group (SEG) sites.

The decision was a big move for Guardians, which had always managed its own ATM fleet, the company said. 

“Dolphin stood out because of their experience, reliability, and the fact that they could truly take the burden off our staff,” CFO Minire Syla said in a statement. “Their ability to manage everything seamlessly, combined with the marketing opportunities on ATM screens, made them the best choice for us.”

What Was Paramount

Syla further stated that while reducing the burden on staff, compliance, and cost savings were all important, what was paramount was providing “the best possible experience for our members. The convenience and reliability of our ATMs are crucial and outsourcing to Dolphin helps us make sure we’re meeting those expectations while also taking pressure off our internal teams.”

Since outsourcing management of the ATMs, Dolphin Debit said Guardians has enjoyed less downtime and faster resolution of any issues, and that staff is spending much less time on any ATM-related tasks. 

The upgraded and more reliable ATMs are making transactions smoother for members, the company added.

Going forward, Syla said Guardians is looking to potentially add ITMs. 

‘Knew What They Wanted’

“Guardians Credit Union definitely knew what they wanted for their ATM fleet and what they expected from their migration to outsourced management,” Joe Woods, SVP-marketing and partnerships for Dolphin Debit, in a statement. “We are delighted to be able to meet those expectations and help them deliver top-tier member service.”