EAST LANSING, Mich. — Reseda Group, a CUSO owned by MSU Federal Credit Union, said it has partnered with Constant AI to expand access to automated loan-servicing technology for credit unions and other financial institutions nationwide.
The partnership adds Constant AI’s loan operations automation platform to Reseda Group’s fintech ecosystem, giving participating institutions tools designed to streamline routine loan requests and reduce manual processing, the companies said.
Reseda Group said its network serves more than 47-million members and consumers across the country. By integrating Constant AI’s technology, the organization aims to help credit unions offer more self-service options while freeing staff to focus on complex member needs, the CUSO stated.
Enables Members, CUs
“Through its digital self-service, Constant not only empowers members to manage their own loans, but it also enables credit unions to automate repetitive tasks so their teams can focus their attention on enhancing the member experience,” Ben Maxim, chief operating officer of Reseda Group and chief technology officer of MSU Federal Credit Union, said in a statement.
According to the CUSO, Constant AI’s platform allows members to handle loan-related requests — such as payoff quotes, payment deferrals, due date changes and loan modifications — directly through online banking systems, without visiting a branch or calling a service center. The automation is intended to eliminate much of the back-office work traditionally required to process those requests.
Tasks That Can be Automated
Credit unions currently devote an estimated 30% to 40% of loan operations capacity to tasks that can be automated, Constant AI CEO Catherine York Powers said in a statement.
“Members get instant answers to loan requests on their time, and credit unions redirect that operational capacity toward revenue-generating activities instead of manual processing,” Powers said.
Reseda Group said the agreement reflects its broader strategy of building a fintech marketplace that provides scalable technology to credit unions, with a focus on efficiency, member engagement and operational modernization.
