CHARLESTOWN, W.V.–Star USA FCU here is reporting success after moving management of its ATM fleet to Dolphin Debit.
The $163-million Star USA FCU has 15,000 members drawn from a number of large SEGs, including the Veterans Administration.
According to Dolphin Debit, the CU spent years managing its own ATMs until that management got too burdensome and expensive, explained Jennifer Rutherford, Senior Vice President.
“With the size of our credit union, it was difficult to find a vendor that made owning our own ATMs easy and affordable,” SVP Jennifer Rutherford said in a statement. “After we purchased the ATMs, we then had the service agreements, then there would be an upgrade to the software needed. And even with service agreements, so many of the service calls were outside the scope of the agreement that we ended up with additional expense monthly.”
In announcing the move, Dolphin Debit said Star USA had been looking for an ATM management partner that would relieve the burden on both front line and managerial staff and, ideally, provide long-term cost savings.
Star USA has eight ATMs, five of which are located at branches, two in the Hershel “Woody” Williams V.A. Medical Center in Huntington, and one in another SEG’s office building.
‘Peace of Mind’
Since partnering with Dolphin Debit, Rutherford said in the statement the credit union is enjoying “peace of mind,” without having to worry about dealing with software or hardware upgrades on their own.
“We don’t have to worry about anything. If there are issues with the machines, we call Dolphin, although those issues have been minimal,” Rutherford noted. “It’s funny, the biggest learning curve has been that the ATMs are not ours. If a machine went down in the past we had to worry about the expense involved. Now we know they are Dolphin’s machines and they’ll take care of everything.”
‘Great Feeling’
Added Joe Woods, SVP-marketing and partnerships with Dolphin Debit, “Often credit unions who have been dealing with their own ATM fleets for a long time just can’t appreciate how much easier their lives will be with the right ATM management partner. The peace of mind they can gain is really a great feeling.”