SPOKANE VALLEY, Wash.–Horizon Credit Union has promoted Stefanie Robinson to senior vice president of member experience.
Robinson brings more than two decades of service to the credit union, most recently serving as its vice president of marketing and digital strategy. During her tenure, she has grown the marketing department from three team members to a cross-functional team of 15. She has also led numerous initiatives to strengthen Horizon’s brand and expand its digital engagement strategies in alignment with member needs, the credit union said.
“Throughout her career at Horizon, Stefanie has proven herself to be an inspiring leader and a thoughtful collaborator,” COO Mark Neumann said in a statement. “Her innovative mindset and commitment to excellence have elevated every project she’s touched, and I have no doubt she’ll thrive in this new role.”
In her new role as SVP of member experience, Robinson will oversee member engagement initiatives, helping to shape the way Horizon delivers personalized service across all channels. She will collaborate closely with departments across the organization to enhance member satisfaction, deepen relationships and support sustainable growth.
