CINCINNATI—The systems of several credit unions were down last week, with online banking, branch functionality and more affected.
In Cincinnati, following a core conversion, members of Sharefax Credit Union were reporting issues with the credit union’s mobile app, including duplicate charges.
Member Barbara Bergfeld told WKRC that she had received a notice over the weekend instructing her to download the credit union’s new app. After setting it up, she noticed that charges were doubled, according to news outlet.
In the interview, Bergfeld expressed dissatisfaction with the timing of the app update, questioning why it was implemented at the beginning of the month when many people are paying rent and bills.
“Why didn’t they do this at the middle of the month? Why wait until everybody is needing money at the first of the month and rents are being paid, and bills are being paid, and they take our money,” Bergfeld told WKRC. “They said everything’s gonna be resolved but I’ve already went to another bank; 27 years I’ve been with them and I’m out of here.”
Bergfeld told WKRC she had received an email from the credit union on Saturday stating, “We’re working hard to resolve issues related to our recent core conversion.”
The $523-million Sharefax CU acknowledged the duplicated charges on social media, assuring members, “Our team is working to correct these duplicate postings and will ensure that any related fees are refunded,” WKRC said.
Todd Cain, CEO of Sharefax Credit Union, issued a statement acknowledging the disruptions caused by the system conversion, the report added.
“Sharefax Credit Union recognizes that following a weekend closure, our recent system conversion led to unexpected disruptions in member accounts, including some double postings and incorrect fees,” said Cain in the statement. “We understand that this situation caused frustration and inconvenience, and we deeply regret the impact it had on our valued members.”
Sharefax CU told members that the credit union was working to correct all affected accounts and reverse duplicate transactions and fees.
Branches Close
Separately, in Hartford, Conn., Connex Credit union’s eight branches were closed and ATMs were down for portions for last week.
In a statement to WTNH, CU officials said it was a “challenging week.”
All branches were closed for two days and local ATMs were unavailable for the week.
Connex CU did not provide a reason for the outage, but over the weekend told local media much of the service has been restored.
