COLORADO SPRINGS, Colo. / APPLE VALLEY, Minn. – Wings Credit Union today has named Scott Kuhlman as its first chief AI and innovation officer. In this newly created role, Kuhlman will lead the credit union’s strategy for artificial intelligence (AI) and enterprise innovation, with a focus on delivering meaningful value for members and employees. The aim is to improve efficiency, enhance decision-making, and support team members in creating more capacity for high-impact work.
“We see great opportunity to use AI in ways that make it easier for our teams to do their jobs and better serve our members,” said Mollie Bell, Wings’ executive vice president of strategy and corporate development. “Scott’s strategic experience and focus on delivering member benefit will help us responsibly develop and execute our AI and innovation roadmap. It’s our aim to give employees opportunities to develop new skills and unify our approach across the credit union.”
Kuhlman and his team will partner closely with several internal departments, including Data, Finance, IT, Learning & Development, Product, Risk, and more.
“What excites me most is the chance to use this technology to drive efficiency and member value, so our teams can spend more time focusing on the most important part of Wings, our members,” said Kuhlman. “This technology is increasingly becoming an expectation across all industries and continues to advance rapidly. We have a responsibility to be thoughtful about how we use it and roll it out, which is why we’ll be putting the right guardrails in place while we learn, applying it where it makes sense, and building on what works.”
Kuhlman previously served as Wings’ chief capital officer and deputy chief financial officer and was selected for this new leadership opportunity in part because of his experience with AI-enabled scenario modeling, business process knowledge, and his builder’s mindset. The credit union, like many financial institutions, already leverages AI in streamlining the member experience and analysis efforts.
