DEER PARK, Texas–Shell FCU is reporting some of its cardholding members are seeing unauthorized charges related to their Roblox accounts.
Roblox is an online platform and game creation system that features a vast collection of user-generated content and virtual worlds.
“We’ve recently been made aware that some members are experiencing unauthorized charges related to Roblox on their accounts,” the $1.87-billion Shell Federal said in a statement on its website.
Investigation Underway
According to the credit union, an investigation is underway. It told KPRC 2 that the fraudulent charges seem to be stemming from what it described as a “verified processor.”
“The charges in question are currently pending through a verified processor, which limits our ability to block them without causing greater disruption,” Shell FCU said in its statement. “Due to industry-wide processing regulations, pending charges cannot be removed until they officially post to your account.”
No Breach Involved
It stressed no data has been compromised
“We want to assure you that Shell FCU has not experienced any data breaches,” the statement added. “Card information can unfortunately be compromised through external merchants or third-party processors, but no breach has occurred within our systems.
