SAN FRANCISCO–The CU Daily has partnered with Subverse AI, Voice AI company that works with credit unions on automating routine phone calls, reducing wait times, and freeing up staff for higher value interactions, on a new podcast series around innovation and technology.
The podcast, called VoiceShift, is an interview series hosted by Subverse AI founders Rishi Kumar and Tanmay Lad and features credit union leaders who are driving innovation in member experience, operations, and technology.
“The podcast’s goal is to share actionable insights, real world case studies, and lessons learned from peers, so other credit union leaders can make informed decisions in the fast changing CX landscape,” according to Subverse AI and the CU Daily.
What Listeners Can Expect
According to the company, listeners can expect:
- Deep dive conversations with senior credit union executives on topics that include AI adoption, call center optimization, and member engagement strategies
- Practical examples of technology implementation, with successes and lessons learned
- Thought leadership on how credit unions can prepare for the future of member communications.
Recent & Upcoming Guests
Recent and upcoming guest include:
- Ray K. Ragan – CIO, Securityplus Federal Credit Union
- Patrick Martin – Senior Advisor, Bank/CU Technology at Gilman Patrick, LLC
- William Crosswell – SVP, Ardent Credit Union
- Katie Nair – Chief Member Experience Officer, All One Credit Union (recording 22 Aug)
Additional guests are currently in the queue.
The Subverse AI/CU Daily podcast can be found on YouTube here, on Spotify here and on Apple here.
