PALO ALTO, Calif.–New agentic AI contact center solutions, compliance management platforms, lockboxes and more have been announced by vendors and solutions providers.
Here in the CU Daily’s exclusive CU Shopper feature is a synopsis of some of the latest offerings:
New Agentic Contact Center as a CCaaS Platform
PALO ALTO, Calif.— interface.ai has introduced Nexus, a new agentic Contact Center as a Service (CCaaS) platform that the company said is designed to fundamentally change how credit unions and community banks handle member interactions.
According to interface.ai, Nexus eliminates the traditional “binary” model in which either AI or a human handles an entire interaction. Instead, the platform enables AI to manage the full conversation while routing only specific decision points—such as approvals or verifications—to human agents in real time.
Key capabilities, according to interface.ai:
- Agentic Mode: AI leads interactions across voice and chat, escalating only micro-tasks to agents
- Co-Pilot Mode: Human agents lead while AI automates document collection, data extraction and form completion
- Parallel processing: Multiple agents can resolve separate requests within a single interaction
- Continuous engagement: Eliminates hold times by allowing AI to continue conversations while awaiting human input
Larger Number of Interactions
interface.ai said the model allows agents to handle 5–10 times more interactions by focusing only on short-duration tasks rather than full calls. The company added that Nexus embeds institutional knowledge directly into workflows, reducing training time for new agents and improving consistency.
The platform can integrate with existing CCaaS systems or replace them entirely, according to interface.ai, and is built on its BankGPT platform, which the company said supports more than 1.5 million conversations per day. Nexus is available immediately for pilot programs.
ViClarity Launches Ai-Enabled Reg Monitor
DES MOINES, Iowa— ViClarity has launched Reg Monitor, an AI-enabled enhancement to its compliance management platform that the company said is designed to help credit unions better manage regulatory change.
ViClarity said the new tool addresses a growing challenge for governance, risk and compliance (GRC) teams, which often must monitor dozens of regulatory sources across federal and state agencies.
Key features, according to ViClarity:
- Continuous monitoring of regulatory updates from agencies including the National Credit Union Administration and Consumer Financial Protection Bureau
- AI-generated summaries tailored to an institution’s jurisdiction and product mix
- Custom configuration based on geographic footprint and services offered
- Integration with compliance workflows and task management systems
ViClarity said Reg Monitor identifies which updates are relevant and converts them into actionable tasks within its broader compliance platform. The system maintains a centralized, auditable record of policy updates, implementation steps, decision rationales and reporting materials.
No More Fragmentation
The company said the tool is designed to replace fragmented tracking methods such as spreadsheets and email alerts, providing a single system of record for compliance activities. It also supports audit preparation, board reporting and historical tracking.
Reg Monitor is part of ViClarity’s broader product roadmap, which the company said is focused on applying AI across the compliance lifecycle to reduce manual effort and improve accuracy for regulated organizations, according to the company.
New Empyrean Solution Designed to Simplify CECL
WOBURN, Mass.— Empyrean Solutions has launched Empyrean CECL, a new platform the company said is designed to simplify and accelerate compliance with Current Expected Credit Loss (CECL) requirements.
Empyrean said the solution was built to address the growing complexity of regulatory expectations while improving operational efficiency for finance teams.
Key capabilities, according to Empyrean Solutions:
- Integration of data from multiple systems into a single platform
- Step-by-step workflows covering data validation, assumption setting and loss calculations
- Built-in audit trails aligned with FASB, OCC and FDIC requirements
- Seamless integration with asset-liability management and FP&A workflows
The company said the platform can reduce CECL processes from weeks of manual work to near real-time, audit-ready outputs generated with minimal effort. It also eliminates the need for duplicate data entry by sharing assumptions across systems.
CU, Bank Input
Empyrean said the solution was developed with input from bank and credit union finance teams to ensure it addresses real-world compliance challenges while remaining flexible for evolving regulatory guidance.
The platform is designed to support institutions of varying sizes, from community banks to large regional institutions, and is part of Empyrean’s broader suite of risk and performance management tools.
CheckAlt Partners With FRONTSTEPS as Lockbox Provider
NEW YORK— CheckAlt has entered into a partnership with FRONTSTEPS to serve as its exclusive lockbox provider, integrating receivables processing capabilities directly into the FRONTSTEPS platform.
CheckAlt said the integration is designed to streamline payment workflows for property management companies and community associations by centralizing payment intake across channels.
Solutions available through the partnership, according to CheckAlt:
- Traditional Lockbox: Digitizes mailed checks through secure off-site processing
- Electronic Lockbox: Maintains digital processing for online bill pay transactions
- Remote Deposit Capture: Enables on-site check scanning and same-day processing
The company said the integration allows organizations to manage payments across mail, online and in-person channels within a single workflow, reducing manual reconciliation and improving visibility into incoming payments.
CheckAlt added that the system is designed to accelerate access to funds and reduce operational friction by eliminating disconnected payment processes.
The partnership embeds these capabilities directly into the FRONTSTEPS environment, which CheckAlt said provides management teams with improved reporting, faster processing and a more connected receivables experience.
OceanAir FCU Selects CU Student Choice
WASHINGTON— CU Student Choice said its student lending solutions will soon be available to members of OceanAir Federal Credit Union, expanding access to private education financing options.
According to CU Student Choice, the offering will include undergraduate and graduate lines of credit as well as student loan refinance products, all designed to be held on the credit union’s balance sheet.
Products included, according to CU Student Choice:
- Undergraduate private student loans
- Graduate student financing solutions
- Student loan refinance options
The organization said its model enables credit unions to provide responsible lending alternatives while maintaining control over loan portfolios.
More Than 300 CU Partners
CU Student Choice said it has partnered with more than 300 credit unions since its founding in 2008, helping originate nearly $5 billion in private education loans and serving approximately 135,000 families.
The company added that the expansion comes at a time of expected changes to federal student loan programs, increasing the importance of credit union participation in education financing.
OceanAir Federal Credit Union said the partnership is intended to support member financial goals and expand access to education-related funding.
