NEW YORK — Fiserv is looking to unlock new growth by more closely integrating its financial institution and merchant businesses, with CEO Takis Georgakopoulos saying the company’s previous structure prevented it from fully capitalizing on products that could serve both sides of the business, according to a new report..
Speaking at the Goldman Sachs 2026 Communacopia + Technology Conference, Georgakopoulos said Fiserv is moving away from operating its Financial Solutions and Merchant Solutions segments largely separately and instead is seeking to operate more as a single company, PYMNTS reported.
The shift could be particularly important for products and services that have applications across both businesses but historically were managed primarily within one segment, PYMNTS reported.
“There are synergies between the two sides of Fiserv,” Georgakopoulos said, adding that the company’s previous structure made it difficult to fully monetize some of those opportunities.
Finxact Among Growth Opportunities
Among the areas Georgakopoulos identified are Fiserv’s card-issuing platform, debit network and StoneCastle Cash Management products.
He also pointed to Finxact, Fiserv’s cloud-native core banking platform, as an important opportunity.
Georgakopoulos said Finxact can be marketed not only as a core banking platform for financial institutions but also as a core ledger for enterprise clients, potentially expanding the market for the technology.
“Finxact, together with our issuing business and our network business, I think are at the core of the synergies between the two sides of Fiserv,” Georgakopoulos said, according to PYMNTS.
He said monetizing those capabilities is a priority because Fiserv historically was not structured in a way that made it easy to capitalize on the overlap between the two major segments.
The strategy could give Fiserv additional opportunities to cross-sell products and combine technologies used by financial institutions, merchants and other enterprise customers, the report stated.
Reviewing Product Portfolio
The effort is also part of a broader review of Fiserv’s product portfolio.
Georgakopoulos said during the company’s quarterly earnings report that Fiserv intends to invest in products where it believes it can compete with the strongest alternatives in the marketplace. Where it cannot, the company will consider other options, PYMNTS reported, adding that Fiserv already has taken steps to exit some businesses.
The company has divested or moved to divest its student loan servicing and managed ATM businesses and has been withdrawing from unprofitable merchant segments in India, according to PYMNTS.
The portfolio review suggests Fiserv is seeking to concentrate resources on businesses where it believes it has competitive advantages and opportunities for stronger growth.
CEO: Clients Want Platforms That Work
Georgakopoulos also emphasized that Fiserv’s strategy will depend on improving execution and customer service.
“They want platforms that work,” Georgakopoulos said of Fiserv clients. “They want us to deliver what we promised. They want good customer service.”
The comments come as Fiserv seeks to position its banking, payments, merchant and financial technology platforms as a more integrated set of services rather than products managed primarily through separate business units, PYMNTS stated.
Georgakopoulos indicated that better connecting those capabilities could allow Fiserv to generate more value from technology it already owns while opening new markets for products such as Finxact.
