SAN JOSE, Calif.— interface.ai has introduced BankGPT, which it said is the industry’s first agentic AI platform purpose-built for credit unions and community banks, alongside new Agentic Voice AI, Agentic Chat AI, and Agentic Employee AI solutions.
The company said two credit unions are already live in production with BankGPT-powered voice and chat, and are “reporting significant gains in self-service, member satisfaction, and speed to resolution.”
“Built on interface.ai’s proven foundation – refined over a decade and trusted across billions of banking interactions – BankGPT combines modern large language models with grounded, auditable knowledge from approved sources and the ability to take action end-to-end,” interface.ai said. “End=users get accurate answers and completed tasks without brittle scripts or complex menu trees; employees get precise, real-time assistance within their existing tools. BankGPT is designed to help institutions leapfrog from digital to intelligent banking, while shifting the value of CX software from “nice-to-have convenience” to measurable financial and operational outcomes.”
‘Universal Banking Assistant’
“We’re building the universal banking assistant – one AI brain that serves consumers and employees across every channel, and over time can autonomously drive their financial goals,” Srinivas Njay, co-founder & CEO, said in a statement. “BankGPT gives credit unions and community banks a clear path to re-platform from fragmented, legacy CX into a single, secure AI stack that can eventually power 100% of member and employee interactions. It’s an agentic system: it understands intent, reasons over all your systems, and takes action within your constraints. The opportunity is massive – over a $200B platform transition as AI-native banking replaces point-and-click interfaces – and our mission is simple: put financial well-being on autopilot for millions while making our institutions radically more efficient.”
Navigator CU, Red Rocks Go Live
The company said Navigator Credit Union and Red Rocks Credit Union are among the first to go live with Agentic Voice AI.
“It feels like talking to your favorite banker. BankGPT understands intent, remembers context, and gets things done – whether that’s checking history, answering policy questions, or getting members to the right expert on the first try,” Sally Hoffstadt, chief growth officer, Navigator Credit Union, said in a statement. “Agentic Voice AI now handles everyday calls end-to-end—from authentication and transaction lookups to smart routing – so our smaller team can focus on higher-value conversations. Containment is up, and every response is grounded in approved knowledge we can audit. Joy, our empathic Voice AI agent, brings human touch to even the calls she fully automates.”
Additional Functionality
The company added that financial institutions can onboard and manage experiences with built-in change controls, versioning, approvals, and full audit trails. Transfer routing, queues, and schedules – including granular holiday and outage calendars – are simple to configure and test. Knowledge is easy to govern with pronunciations, references, and entity views so the AI speaks in the institution’s voice and stays grounded in approved content, it added.
