LANSING, Mich.–LAFCU has announced the promotions of Kimberly Austin to executive implementation officer, with Justin Tuck named to succeed her as director of collections.
“Austin is a 32-year veteran of LAFCU and a member of its executive leadership team. In her new role as executive implementation officer, she will focus on enhancing operational efficiency by developing systems and structures to streamline processes across the credit union,” the credit union said. “Additionally, she will supervise the Loss Prevention department.
“During her long tenure at LAFCU, Austin led the collection department’s transformation in member interaction — engaging members on their platform of choice, starting conversations early and ensuring strategies benefit members and LAFCU. She also led the efforts for loss prevention and debit, ATM and credit cards, and has served as a branch manager.
“Austin initiated branch installation of instant-issue debit card machines,” LAFCU continued. “ She has completed professional education in credit card management, advanced collections, and bankruptcy…”
LAFCU said Justin Tuck, who joined LAFCU in 2014, succeeds Austin as director of collections. This is his fourth promotion.
“Tuck has held several roles at LAFCU, including senior member services representative, assistant branch manager, assistant vice president of branch operations and, most recently, business development officer. As director of collections, Tuck will oversee delinquent accounts, loan payment collections, and collateral recovery. He will also manage the hiring, training, and supervision of the collections team.”
Prior to joining LAFCU, Tuck worked as a consumer loan underwriter and inside residential lender at a Grand Rapids-based bank. He holds an associate degree in accounting from Lansing Community College and a bachelor’s degree in business administration and management from Northwood University.
“Kimberly’s wealth of experience and strategic insight will play a pivotal role in refining our operational processes, while Justin’s expertise will be crucial in ensuring LAFCU’s continued financial strength,” said Robyn Howell, LAFCU executive vice president and COO. “We are excited to see both of them grow in their new roles and look forward to the impact they will make in their respective areas.”