SANDY, Utah — Mountain America Credit Union has issued an update on a system conversion that led to some members having account access issues that drew some local media attention.
The credit union said the conversion, completed over the weekend and into Monday, was a significant technology upgrade designed to improve security, scalability and digital banking capabilities for its more than 1.4 million members nationwide.
According to Mountain America, the project followed months of planning, testing, operational readiness efforts and member communications.
“As with any technology conversion of this scale, some service disruptions will occur during the transition period,” the credit union said in a statement. It added that teams have been closely monitoring the rollout and addressing issues as they arise.
‘Intermittent Issues Cited’
Mountain America acknowledged that some members have experienced intermittent issues accessing account information through online banking and its mobile app during the post-conversion period.
The credit union also addressed concerns raised in recent media reports, which highlighted individual member experiences related to the system conversion. According to Mountain America, those reports did not accurately reflect the full context of account relationships, digital banking changes or member-specific circumstances.
The credit union said some members may be able to view accounts because they remain connected to those accounts through their Social Security number or taxpayer identification number, even if they were unaware of or had forgotten the relationship.
No Cases of Members Seeing Others’ Data
“There have been no cases in which members have been given access to another member’s account information or any accounts on which they are not connected through their SSN or TIN,” Mountain America said.
The credit union said members had previously been informed that individuals who share digital banking credentials may be able to view accounts associated with the member profile tied to those credentials. Mountain America encouraged members who have shared login information or maintain joint account relationships to review their credentials and update usernames and passwords as needed.
Issues are ‘Common’
Mountain America said post-implementation issues and temporary service disruptions are common following technology conversions of this size as systems stabilize and integrations are optimized. The credit union further said its focus remains on maintaining secure account access, protecting member funds and personal information, and communicating transparently with members throughout the transition.
Mountain America said it appreciates members’ patience as it continues work to stabilize the system and deliver the enhanced capabilities the conversion was designed to support.
