ALEXANDRIA, Va.–NCUA has posted its Non-Retaliation Policy on its website.
“NCUA is committed to maintaining an environment in which insured credit unions are free to raise questions or concerns or complain about NCUA actions or policies. No NCUA employee shall take any type of retaliatory action against a credit union for raising concerns about NCUA actions or policies or making any type of appeal,” the statement reads. “Alleged acts of retaliation should be reported to the NCUA Office of Inspector General (OIG), which is authorized to receive and investigate complaints and other information regarding abuse in agency programs and operations.
“Insured credit unions may submit complaints of suspected retaliation to the OIG Hotline at https://ncua.gov/about/inspector-general/hotline,” the statement continues. “Complaints should include an explanation of the circumstances surrounding the complaint and evidence of any retaliation. Credit unions may request that information submitted as part of a complaint be kept confidential, which the OIG will consider, including whether confidentiality would prevent it from investigating the complaint.”
Chairman Issues Statement
In a post on LinkedIn, NCUA Chairman Kyle Hauptman, said, “This policy, plus our post-exam surveys & encouraging recording of Exit Meetings at the end of exams, go a long way to providing quality private-sector-style customer service. NCUA’s public servants are excellent and know what ‘public SERVANT’ means.”
