SAN FRANCISCO —OpenAI has begun rolling out a new ChatGPT agent designed to handle complex, multi-step work projects, marking the company’s latest push to expand artificial intelligence beyond conversational chat into a broader productivity platform.
According to an OpenAI blog post, the new ChatGPT Work agent can take actions across a user’s apps and files, continue working on projects while a user is away, and generate finished materials including spreadsheets, presentations, documents and web applications.
The company said the agent is powered by its newly introduced GPT-5.6 model and is designed to complete entire workflows from a single prompt rather than requiring users to direct each step individually.
How to Get Started
“The best way to learn how to use ChatGPT Work is to give it a task you already know well,” OpenAI said in the blog post, citing examples such as analyzing a month-end budget variance, preparing a marketing campaign brief or getting ready for a sales meeting. The company said users can monitor the agent’s progress, answer questions, redirect its work and approve important actions.
OpenAI said the rollout is occurring in phases. The feature became available Thursday on the web and mobile apps for Pro, Enterprise and Edu subscribers and is expected to reach Plus and Business customers over the following several days. The ChatGPT desktop application includes the capability across all subscription tiers.
Speaking to CNBC, OpenAI CEO Sam Altman said one of the new models, GPT-5.6 Sol, is 54% more token-efficient on agentic coding tasks and performs as well as or better than competing models. Altman said businesses are increasingly focused on the value they receive from AI relative to its cost.
Additional Launches
The launch follows reports that OpenAI is expanding ChatGPT into a broader AI platform. The Financial Times reported in June that the company aims to combine AI agents, coding tools and third-party services into a single “super app.” Thibault Sottiaux, who oversees OpenAI’s core product and platform, told the newspaper the company’s goal is to create “your own personal agent” capable of assisting users in both their personal and professional lives.
