IRVINE, Calif. — Origence Lending Services, a division of Origence, is reporting it served 360,000 credit union members and grew to 167 credit unions funding $5 billion in 2024.
“The division also marked a significant milestone in document management, stacking, and processing more than 30 million documents since its launch of an advanced AI-powered solution in 2023,” the company said. “These numbers highlight another successful year of continued growth, providing scalable outsourced solutions designed to improve efficiencies and streamline operations for credit unions.”
Origence Lending Services noted it operates 24×7 362 days a year to ensure continuous support and availability for credit unions and their members.
“By leveraging innovative technology, the division accelerates loan approvals through automated processes, significantly reducing turnaround times,” the company said. “The adoption of paperless workflows not only enhances efficiency but also contributes to environmental sustainability.”
Furthermore, Origence Lending Services said it maintains high standards of data security, employing advanced encryption and compliance measures to protect sensitive information and ensure regulatory adherence.
The company said the comprehensive approach allows credit unions to provide seamless, secure, and efficient lending services to their members at any time of the day or night.
“Our achievements this year underscore the trust credit unions place in Origence Lending Services to deliver efficient, member-focused lending solutions,” Origence Lending Services President Brian Hamilton said in a statement. “By combining innovative solutions with expert support, we empower credit unions to optimize operations, reduce costs, and focus on what matters most — providing exceptional service and value to their members.”
What’s Available
Origence Lending Services said it offers a comprehensive suite of solutions to assist credit unions, including:
- Full-service indirect lending
- After-hours staffing and overflow support
- Document services
- Underwriting support
“These services help credit unions address critical challenges such as business continuity, disaster recovery, staffing shortages, market expansion, and scalability during periods of market volatility,” the company said.
It added that by leveraging these solutions, credit unions can optimize operations, reduce costs, and enhance performance, allowing them to focus on delivering a superior experience to their members.
“When we reached out to Origence Lending Solutions, we were looking for operational flexibility while minimizing operating expense,” explained Blair Conner, CLO at UNCLE Credit Union in Livermore, Calif., said in a statement. “This led to off-hour coverage beyond what we could accomplish with traditional staffing while also reducing Underwriter staff levels by 50%. With more real-time scalability and the introduction of further auto-decisioning in 2025, Origence Lending Services continues to provide us with the most flexible and cost-effective solution to meet our member’s needs.”
Advanced Tech Solutions Utilized
Origence Lending Services said it utilizes a vast number of advanced technology solutions to provide efficiency while serving its clients. One of these includes advanced artificial intelligence that scans, classifies, and organizes documents, ensuring accuracy and efficiency.
“Once validated, it generates funding-related reports and manages communications with dealers or brokers on behalf of credit unions,” the company stated. “This seamless integration reduces errors, minimizes compliance risks, and enables credit unions to concentrate on growth opportunities and member service.”
