NEW YORK — In an approach to AI some credit unions might wish to consider, Citigroup has begun piloting a new artificial intelligence collaboration feature that allows employees to work together on AI-assisted projects inside the bank’s internal platform.
The feature, called Spaces, launched last month within Citi’s Stylus Workspaces AI platform. It enables teams of up to 15 employees to collaborate in a secure environment on documents, analyses and reports, the bank told CIO Dive.
The pilot included about 250 employees. Citi plans to roll out Spaces to roughly 182,000 workers who already have access to Stylus Workspaces in the coming weeks, CIO Dive Reported.
“We know that most workflows and projects are a team effort and our goal with AI is to help alleviate extra touchpoints as much as possible,” Citi Chief Technology Officer David Griffiths said in an email to CIO Dive. “By creating Spaces, we’re removing the extra step of sharing draft documents or reports outside the tool for feedback or approval.”
Reflects Broader Efforts
The move reflects broader efforts across the financial services industry to deploy AI tools in search of productivity gains and operational efficiencies. Citi said shared workspaces inside its AI platform can speed reviews, approvals and decision-making, while encouraging collaborative brainstorming.
Before the launch of Spaces, employees ran individual AI conversations within Stylus Workspaces and then shared results outside the platform, Griffiths told the publication..
Stylus Workspaces is used by employees to summarize research, draft reports, manage projects and create emails, with use cases expanding weekly, according to CIO Dive. The platform is powered by Google’s Gemini and Anthropic’s Claude models and draws on Citi’s internal data while also searching the web for external information, the report added.
Completing Work in One Place
Citi has also begun integrating commonly used internal tools, including Jira, to allow employees to complete work in one place, Griffiths told CIO Dive.
Spaces follows the bank’s recent launch of agentic AI tools that help employees extract insights from large datasets and streamline workflows.
Chief Executive Jane Fraser has said AI is generating new efficiencies as Citi evaluates where the technology fits into dozens of its most complex processes.
