Editor’s Note: This story has been updated to correct the record that no technology glitches have occurred in the merger of Addition Financial CU and Envision CU.
TALLAHASSEE, Fla.—Suffering some of the issues that that have plagued some other credit unions following mergers, Addition Financial Credit Union said some members of the former Envision Credit Union have seen delays in getting new debit cards and have expressed some confusion in using its online banking platform as the two credit unions combine.
Lake Mary, Fla.-based Addition Financial issued a statement earlier this week saying that while it has marked a “a significant milestone” in completing its systems conversion “to fully welcome former Envision members into Addition Financial,” according to President and CEO Kevin Miller, some members in South Georgia and North Florida have experienced problems accessing their accounts.
‘Change Can be Frustrating’
“We understand that change can be frustrating – especially when it is something as important as accessing your money,” wrote Miller. “For those that have experienced challenges online, over the phone or in a local branch, we sincerely apologize.”
In the statement, Miller said Addition Financial has increased its phone system capacity to reduce wait times and additional team members were in all branches to offer in-person assistance.
“Our online banking platform is functioning normally and is the easiest and quickest way to check balances and access any funds. We are assisting any members who need help logging in for the first time,” Miller said. “We also encourage members to visit our Systems Conversion resource page…”
About the Merger
As the CU Daily reported here, in September of 2025, members of Tallahassee-based Envision Credit Union in the state’s panhandle OK’d the merger with Lake Mary-based Addition Financial CU, which is in Central Florida. The combined Cu has approximately $3.9 billion in assets and more than 250,000 members across 37 branches in Florida and Georgia.
