RALEIGH, N.C.–From new core systems to data integrations to investments in AI, here is a look at the lastes product and service announcements by vendors, as well as some of what credit unions have been spending their money on. This is the first in a two-part series as part of the CU Daily’s CU Shopper.
SECU Selects Corelation for Core System Conversion
RALEIGH, N.C. — State Employees’ Credit Union has selected Corelation Inc.’s KeyStone platform as part of a multi-year technology transformation designed to improve member service and operational efficiency, according to the organizations.
SECU, based in Raleigh, North Carolina, reported it serves more than 2.9 million members and holds more than $59 billion in assets, making it the nation’s second-largest credit union.
According to SECU, the conversion to the KeyStone core processing platform is intended to help the credit union respond more quickly to changing member needs, accelerate the rollout of new products and services, and enhance employee productivity.
The credit union said KeyStone’s architecture will provide real-time account information and a more comprehensive view of member relationships, while increasing automation and service efficiency for its workforce of more than 8,000 employees.
SECU President and CEO Leigh Brady said the credit union conducted an extensive review of available core systems before selecting Corelation, citing the company’s specialization in serving credit unions.
Corelation CEO Rob Landis said the company designed KeyStone to support institutions of all sizes and said the platform will provide SECU with tools intended to support innovation and long-term growth.
The organizations said the partnership is expected to improve speed-to-market for new products, provide greater access to real-time data and support SECU’s ongoing efforts to modernize its technology infrastructure while maintaining its focus on member service.
NorthCountry FCU Selects Nook for CRM, Data Integration Project
WAYZATA, Minn. — NorthCountry Federal Credit Union has selected Nook, a credit union service organization and HubSpot solutions partner, to lead a technology initiative focused on customer relationship management, data integration and member engagement, according to the companies.
The project includes implementation of HubSpot, along with Nook’s proprietary Data Connector platform designed to integrate credit union core systems and data sources within the institution’s secure environment.
According to Nook, the architecture eliminates the need for third-party middleware, reducing potential data exposure risks while helping credit unions unify technology and operational processes.
Austin Wentzlaff, CEO of Nook, said the partnership will provide NorthCountry with a data infrastructure intended to support member engagement, improve marketing and acquisition insights, and align operations across the organization.
NorthCountry Senior Vice President of Strategic Engagement Kathryn Lagerstedt said the credit union was seeking ways to better connect teams, data and the member experience. She said Nook’s understanding of both HubSpot and credit union operations made it the preferred partner.
The organizations said the project reflects a broader trend among credit unions toward integrated operating models that reduce organizational fragmentation and support coordinated growth strategies.
Nook said its approach combines CRM implementation with credit union-specific data integration to help institutions improve member engagement, operational execution and long-term growth.
Suncoast Credit Union Reports Fraud Loss Reduction Through Alloy Partnership
NEW YORK — Suncoast Credit Union said it reduced fraud losses by more than 35% between 2023 and 2024 after implementing fraud prevention and identity management technology from Alloy.
According to the organizations, the partnership supports Suncoast’s goal of expanding membership to 2.5 million by 2030 while maintaining what it described as a member-focused approach to service.
Suncoast said it selected Alloy to centralize identity verification, fraud controls and data orchestration across account opening and ongoing account activity. The credit union reported that prior to the implementation, fraud losses had been increasing by nearly 30% annually.
Eva Coffee, manager of digital strategy at Suncoast, said the platform allows the credit union to manage identity and fraud decisions across the member lifecycle while minimizing friction for legitimate members.
The credit union said it expanded Alloy’s use beyond onboarding to include login monitoring and cross-channel fraud controls. During 2024, Suncoast reported monitoring 269 million digital logins and conducting nearly 12,000 investigations through the platform.
Alloy Chief Product Officer and Chief Operating Officer Parilee Wang said the technology has helped Suncoast support member growth while reducing fraud exposure.
According to the companies, Alloy’s platform uses adaptive authentication and centralized risk management tools to identify suspicious activity and apply additional verification measures when needed across digital, mobile and branch channels.
CSS, Vermont League Launch Credit Union Support Initiative
MADISON, Wis. — CUNA Strategic Services and the Association of Vermont Credit Unions’ League Services Corporation have launched a statewide initiative aimed at helping Vermont credit unions strengthen revenue growth, combat fraud and accelerate innovation, according to the organizations.
The program will combine education, consulting and strategic engagement efforts through a series of roadshows, executive roundtables, innovation tours and onsite working sessions.
CSS President Barb Lowman said credit unions are facing increasing pressure from fraud threats, revenue challenges and rising member expectations. She said the initiative is intended to connect leaders with practical solutions that can deliver immediate operational benefits.
Association of Vermont Credit Unions President and CEO Carrie Allen said the collaboration will provide member credit unions with greater access to educational resources, industry feedback and innovative products and services.
According to the organizations, the initiative is designed to create value for both Vermont credit unions and the League by increasing awareness of products and services offered through CSS alliance providers while strengthening relationships with credit union executives throughout the state.
Planned activities include regional educational events focused on fraud prevention and fintech innovation, executive discussions on industry trends, visits to organizations such as Amazon distribution centers to study operational efficiencies, and customized consulting engagements.
The organizations said the effort aims to produce measurable outcomes, including improved operational performance, stronger fraud mitigation, increased revenue opportunities and enhanced member relationships.
USSFCU Partners With Thought Machine on Core Modernization
ALEXANDRIA, Va. — U.S. Senate Federal Credit Union has selected Thought Machine’s cloud-native Vault platform as part of a comprehensive technology modernization effort designed to replace legacy systems with a real-time banking architecture, according to the organizations.
USSFCU said it will deploy both Vault Core and Vault Payments, creating a single platform for managing account and payment data.
The credit union said the system will allow it to configure financial products through software-based smart contracts, enabling faster development and deployment of new services without modifying the platform’s underlying code.
As part of the transition, USSFCU plans a phased migration of ACH and Fedwire payment services, followed by the implementation of card processing and FedNow capabilities. The institution said the modernization effort will support compliance with ISO 20022 payment standards while improving resiliency and availability.
President and CEO Timothy Anderson said the partnership aligns with the credit union’s goal of delivering a more integrated and advanced member experience while maintaining its focus on service.
Thought Machine founder and CEO Paul Taylor said the move gives USSFCU access to the same type of technology infrastructure used by major global banks while allowing the credit union greater control over its technology roadmap.
The organizations said the project is intended to support future product innovation and real-time payments capabilities.
MarketCheck Launches AI Data Platform for Automotive Industry
NEW YORK — MarketCheck has launched AskAuto, a data platform designed to provide automotive artificial intelligence systems with verified vehicle information based on VIN-level market data, according to the company.
The company said the platform is intended to address challenges associated with inconsistent and fragmented vehicle data that can lead to errors in AI-driven applications.
MarketCheck CEO Dan Campbell said AI systems can struggle when underlying data is inaccurate or incomplete. He said AskAuto is designed to provide a reliable view of vehicle information based on more than a decade of data collection and analysis.
According to the company, AskAuto continuously gathers and normalizes vehicle listings from dealer websites, online marketplaces and other sources, reconciling conflicting records into a single profile for each vehicle.
Chief Analysis Officer Terrence Wynne said the platform is intended to improve the reliability of AI systems by ensuring the underlying data reflects actual market conditions.
MarketCheck said AskAuto can integrate with major AI models and agent frameworks and includes VIN-level pricing and configuration data, developer tools, AI-focused application programming interfaces and enterprise infrastructure support.
The company also introduced a demonstration environment to showcase how natural-language interfaces can interact with real-time automotive market data.
MarketCheck said AskAuto is intended as a technology platform for developers and businesses rather than a consumer vehicle-shopping destination.
Provision IAM Secures Strategic Investments From Credit Unions
CUMBERLAND, Md. — Provision IAM announced strategic investments totaling $1.25 million from Georgia’s Own Holdings and InTouch Credit Union to support growth of its identity and access management platform for financial institutions.
According to the company, Georgia’s Own Holdings, a subsidiary of Georgia’s Own Credit Union, invested $1 million, while InTouch Credit Union invested $250,000.
The investments will also establish participation by both institutions on Provision IAM’s newly created Customer Advisory Board. Georgia’s Own will additionally hold representation at the board level.
Provision IAM said the investments reflect growing industry demand for identity governance, compliance automation, audit readiness and secure access management tools.
Georgia’s Own Chief Technology Officer Kevan Williamson said identity governance and automated access controls are becoming increasingly important as credit unions address security and compliance challenges.
InTouch Credit Union President and CEO Kent Lugrand said the company’s platform stood out because it was designed specifically for credit unions and community financial institutions.
Provision IAM said its software-as-a-service platform automates policy management, audit reporting, access reviews and compliance workflows tailored to community banks and credit unions.
The company reported that it currently serves more than 50 financial institutions nationwide and said the advisory board will help guide product development and market strategy.
CU Hawai‘i FCU Selects Mahalo Banking Platform
HILO, Hawaii — CU Hawai‘i Federal Credit Union has selected Mahalo Banking’s Thoughtful Banking platform as part of a broader technology modernization initiative tied to its conversion to the Corelation KeyStone core system, according to the organizations.
The credit union said the dual implementation is intended to create an integrated technology environment that enhances digital banking capabilities while improving security, responsiveness and member service.
CU Hawai‘i President and CEO James Takamine said the credit union sought a digital banking provider that offered strong integration with the KeyStone core platform as well as improved functionality, usability and flexibility.
According to the organizations, Mahalo’s platform will provide members with a unified desktop and mobile banking experience, including transfers, bill payment, loan management and card services. The platform also includes security features such as credential assurance technology, advanced authentication and fraud monitoring.
The organizations said the platform’s integration with the KeyStone core will support real-time account access, operational efficiencies and more personalized financial management tools.
Mahalo Chief Operating Officer Denny Howell said the company’s approach emphasizes collaboration during major technology initiatives such as core conversions.
The companies said the platform also offers a broad range of fintech integrations that will allow CU Hawai‘i to expand digital services and respond more quickly to changing member expectations.
Happy Money Surpasses $7 Billion in Loan Originations, Names Risk Executive
TORRANCE, Calif. — Happy Money said it has exceeded $7 billion in cumulative personal loan originations and appointed veteran financial services executive Tim Parsons as chief risk and analytics officer.
According to the company, more than 350,000 consumers have used its loans to pay down credit card debt, generating an estimated $1 billion in interest savings.
The company said demand for its fixed-rate personal loans has increased as consumers contend with record levels of credit card debt and elevated interest rates. Happy Money cited U.S. credit card balances approaching $1.3 trillion.
Parsons joins the company with more than 25 years of lending experience, including leadership positions at Sunlight Financial and Citigroup. At Happy Money, he will oversee enterprise risk management, credit strategy, pricing and analytics.
Parsons said he plans to expand the company’s use of data and artificial intelligence to improve risk assessment while responsibly extending credit to additional borrowers.
Chief Executive Officer Matt Potere said the company’s growth has been accompanied by nearly a 400% increase in loan originations over the past year, expanded capital partnerships and greater automation.
Happy Money connects borrowers with debt-consolidation loans funded by banks, credit unions and asset managers through its Hive platform, which manages underwriting, origination, servicing and capital delivery.
Mocse Credit Union Adopts Narmi Digital Banking Platform
NEW YORK–Mocse Credit Union has completed a migration to Narmi One, a digital banking platform designed to unify consumer banking, business banking and account opening functions, according to the organizations.
The $427 million credit union, which serves more than 30,000 members in Central California, said the move is part of a broader strategy to modernize its digital infrastructure and expand business banking services.
Narmi said Mocse replaced a legacy digital banking environment built largely around core system modules with a platform featuring open architecture and application programming interfaces intended to improve flexibility and innovation.
Nikhil Lakhanpal, Narmi’s co-founder, said member expectations are increasingly shaped by digital experiences across the financial services industry, making modern technology platforms critical for maintaining competitiveness.
According to the organizations, the implementation will support Mocse’s efforts to deepen member engagement, improve operational efficiency and strengthen its ability to serve small and medium-sized businesses.
Narmi said the partnership reflects a broader trend among community financial institutions toward replacing fragmented digital systems with integrated platforms that support scalability and innovation.
The company said the agreement also advances its strategy of expanding adoption of Narmi One among credit unions and banks seeking to consolidate digital services on a single platform.
