JACKSONVILLE, Fla. — The Consumer Financial Protection Bureau has ordered VyStar Credit Union to pay a $1.5 million fine and has terminated its October 2024 enforcement order against VyStar, saying the Florida-based institution has fulfilled key obligations required under the settlement stemming from its troubled 2022 online and mobile banking system conversion.
The troubled conversion led to significant member service problems, lines at branches and considerable local media coverage.
The CFPB said it terminated the order on July 21, 2025, and waived any alleged non-compliance under its authority in federal law.
The Bureau had issued the original order on Oct. 31, 2024, after finding that the $13.8-bilio VyStar’s planning and implementation of a new online and mobile banking platform violated the Consumer Financial Protection Act of 2010.
VyStar, which has more than one-million members, attempted to launch the new digital banking platform in May 2022 with a new technology provider. The conversion resulted in widespread disruptions that limited members’ access to online and mobile banking services.
Terms of Settlement
Under the 2024 consent order, the CFPB required VyStar to:
- Comply with applicable federal consumer financial laws.
- Establish a governance committee to oversee projects involving consumer-facing banking systems.
- Ensure all affected members entitled to redress received reimbursement.
- Pay a $1.5 million civil money penalty.
According to the CFPB, VyStar satisfied certain obligations under the order, including paying the $1.5 million penalty and conducting an audit to verify that members who requested reimbursement received refunds for eligible fees and costs identified in the consent order.
VyStar’s field of membership includes people who live or work in 49 counties across Central and North Florida, 29 counties in Georgia, and current and former military members and their families, according to the CFPB.
