MADISON, Wis. — TruStage said it took steps to shut down portions of its network while it investigates what the company described as a cybersecurity incident, emphasizing that the move was taken out of caution as it works to determine the scope of the event.
In a statement, the company said it voluntarily took its network offline after identifying suspicious activity, adding that it immediately activated its incident response protocols and is working with third-party cybersecurity specialists to investigate the matter.
According to TruStage, the shutdown was intended to help contain any potential threat while the investigation continues. The company did not disclose the nature of the suspected attack, whether ransomware was involved or whether any customer or employee information had been compromised.
The company also did not provide a timeline for restoring affected systems but said it is working to resume normal operations as quickly and safely as possible.
Communicating With Customers, Business Partners
In its statement TruStage said it is communicating with customers, credit unions and business partners regarding any service disruptions and will provide updates as additional information becomes available. The company said protecting customer information and maintaining the security of its systems remain its top priorities.
TruStage did not identify the source of the suspected cyber incident. The investigation remains ongoing.
10 Responses
this article is not correct – no live person is speaking with clients – you get shut down & told to call back – why is there not live agents to take calls on what is going on with our financial accounts ???
this is horrible customer service being completely shut out from any communication & no info even posted on the website – when this issue gets resolved – i will be moving all of my funds out of TruStage Financial – this is stellar credit union quality service to member owners ??????
anonymous
Why are we not being informed why are deposits are not happening?
I would like to know if clients personal data was accesd?
Wasn’t even notified of this cyper breach, what is happening ! I had to get on line to find out that there had be a “supposed” cyper attack….. No communication from this company is unacceptable
this is absolutely ridiculous! the statement from article is an outright lie “In its statement TruStage said it is communicating with customers” i didn’t know anything about an issue until i tried to pay my premium and wasn’t able to. They don’t even update the information on the web page say not updated since the 24th i would expect daily updates maybe even something in the mail.
As of July 30, 2026, customer service is still not answering phones. Auto attendant simply drops the call.
I can’t get anyone to answer my question about a claim I filed weeks ago. My husband died on June 23, 2026 and I can’t reach a person at TruStage to process the claim so I can follow up with funeral plans. Crappy customer services. I may have to contact a law office to get my insurance money. Good luck dealing with this company!
My opinion is there is something seriously wrong with what is going on with tru stage. first, tru stage said mid august system would be up and running. now, no further word as to when system will be back online. the updates say things are coming along and progress is indicated. but people seem to be unable to even speak with customer service with programs that company says are up and running.
aug 24 and same update – making progress. however, still unable to access my 401k acct. what tru stage considers to be progress is a mystery to me. no wonder the number of people, and credit unions continue to sue tru stage.