CINCINNATI–An ATM servicing and cash replenishment company has shut down, creating problems for credit unions across a dozen states.
ATM Solutions, which said it provided servicing to “thousands” of ATMs across 12 states has “ceased providing services immediately,” according to an auto-reply statement provided following a CU Daily inquiry.
The CU Daily has confirmed with multiple sources that the company’s shutdown has led to outages for some credit union’s ATMs and ITMs. However, a phone call by the CU Daily to the phone number listed on the company’s website was answered, with the person who answered indicating there were no issues and referring a reporter to an email address.
The number of credit unions and ATMs affected could not be confirmed.
‘The End of Service’
“This marks the end of a service we have provided with dedication and reliability, but due to unforeseen business circumstances, ASI is unable to continue in the present environment,” the company stated in an email. “We understand this may create significant challenges for your operations, and we sincerely apologize for any disruption this may cause. We are urgently working with other providers to avoid interruptions to your service and will provide updates when available. If you require assistance in transitioning to an alternative provider, we recommend acting immediately to ensure continuity of service.
“Vault Cash is fully secure, and coordination is being made to return it to its owners,: the statement continued. “ATMs driven by ATM Solutions will continue to operate as long as cash remains in them, and they do not experience a mechanical issue. We will coordinate with all impacted concerning the future of impacted devices.”
League Responds
“The Ohio Credit Union League is closely monitoring the situation involving ATM Solutions, and we continue working directly with member credit unions in Ohio that have been affected,” the Ohio League said in a statement. “Our top priority is making sure that our credit unions have the resources they need to continue to serve their members at the highest level.
More Than 30 Years Old
According to the company’s LinkedIn profile, ATM Solutions was established in 1994 as an ATM cash replenishment and maintenance company, and grew into one of the “largest independently-owned armored car companies in the country with 16 full-service vaulted facilities and more than 150 employees.”
It said it provided financial institutions and retailers with “consistent and reliable” ATMs (sales and outsourcing), ITMs, TCRs, Smart Safes & Cash Replenishment/Armored Courier services.”
In addition to its headquarters in Cincinnati, ATM Solutions listed offices in Columbus, Toledo, Cleveland, Pittsburgh, Fort Wayne, Indianapolis, Chicago, Kansas City, St. Louis, Louisville, Lexington, Charleston, Knoxville, Nashville and Atlanta.
One CU’s Message
On its Facebook page, Ohio-based Day Air Credit Union said in a statement, “We want to inform you that our ATM and ITM provider, ATM Solutions, has unexpectedly ceased operations. This impacts not just the servicing of our machines, but also their functionality. As a result, many of our ATMs and ITMs may be temporarily unavailable. We are working diligently to restore full service as quickly as possible.”