VIENNA, Va. — A former Navy Federal Credit Union call center employee has filed a proposed class action lawsuit alleging the credit union failed to pay hourly workers for time spent starting computers and logging into required software before their shifts, according to TopClassActions.
The lawsuit, filed Oct. 27 in federal court in Virginia, alleges customer service representatives spent 15 to 30 minutes or more each day completing required pre-shift tasks before they were permitted to clock in.
The plaintiff, who worked as an hourly credit card specialist from approximately October 2010 to June 2025, alleges employees at Navy Federal call centers in Florida and Virginia followed similar policies and were expected to be ready to handle calls as soon as their scheduled shifts began.
What Complaint Alleges
According to the complaint, workers had to start their computers, log into Microsoft Windows and open applications including Webex and Avaya before recording their work time. Employees allegedly faced tardiness marks, poor schedule-adherence scores or discipline if they were not ready to take calls on time.
The lawsuit also alleges employees performed unpaid computer login tasks before returning from meal breaks and spent additional time closing programs after clocking out. Because many employees worked 40-hour weeks, the complaint contends the additional time generally should have been paid at overtime rates.
The plaintiff alleges violations of the federal Fair Labor Standards Act, breach of contract and unjust enrichment. She seeks to represent a proposed collective of current and former hourly customer service representatives and similar employees who worked at Navy Federal during the three years preceding the filing through judgment, as well as a class covering an applicable statutory period.
What Plaintiff is Seeking
The lawsuit seeks unpaid wages, liquidated damages, attorneys’ fees, costs and declaratory relief, and requests a jury trial.
TopClassActions reported that former call center employees have made similar unpaid-work allegations in lawsuits involving Fifth Third Bancorp and Regions Bank.
The allegations have not been proven in court.
