DEPTFORD, N.J. — First Harvest Credit Union has launched a virtual banking assistant it said is designed to provide members with round-the-clock access to account information and self-service banking functions, according to the credit union.
The new assistant, known as CAM, is available by phone and is intended to help members manage their finances, obtain account information and complete routine transactions at any time of day, the credit union said.
CAM, which stands for Camden in recognition of the credit union’s founding roots in New Jersey, can be accessed by calling the credit union’s member service number. First Harvest said the virtual assistant reflects its continued investment in technology and member service as it expands its presence throughout the Garden State.
What CAM Can Do
According to First Harvest, CAM can provide information on credit union products, current rates and general account inquiries. The system also supports a variety of secure account-specific functions 24 hours a day, seven days a week, including:
- Checking account balances and reviewing transaction histories.
- Verifying loan balances and payment information.
- Transferring funds between accounts.
- Making loan payments.
- Requesting cashier’s checks for withdrawal.
During normal business hours, CAM can transfer members to First Harvest’s member-service teams, including Spanish-speaking staff members, for assistance with more complex account needs, the credit union said.
Helping ‘Empower Members’
“At First Harvest, we continue to invest in innovative, accessible tools that help empower members to manage their finances wherever they are, whenever they need,” President and CEO Mike Dinneen said in a statement.
Dinneen said the virtual assistant will help the credit union serve members across a broader geographic area, including those who do not live near a branch or are unable to visit one in person.
“As we expand our credit union’s footprint across the state, CAM allows us to serve an even broader community, including members who may not live near a branch or cannot visit one,” Dinneen said. “In a time when constant access to financial services is essential, we’re excited to offer a virtual assistant that truly supports our members on their own timeline.”
