CHADDS FORD, Pa. — Franklin Mint Federal Credit Union said its website and digital banking services have been restored following a multiday outage, but a cybersecurity investigation into the incident remains underway.
In an updated FAQ posted on its website, FMFCU said members can again access their accounts through the credit union’s website and mobile application. Members using devices that previously had been registered for digital banking will need to register them again when logging in.
The credit union said its core systems remained operational throughout the disruption and that members’ funds remained secure. Direct deposits, transfers, bill payments, loan payments and other transactions continued to process during the outage, according to FMFCU.
The credit union also said it has found no evidence so far that member data was exposed.
‘Ongoing Investigation’
“The investigation remains ongoing,” FMFCU said. “At this time, there has been no evidence that member data has been exposed.”
FMFCU said it is working with outside cybersecurity specialists to determine the nature and scope of the incident and assess its potential impact. The credit union also said law enforcement is involved in its response.
The restoration of online services does not mean the investigation has been completed, FMFCU cautioned.
The credit union said cybersecurity investigations can be complex and that it does not have a confirmed date for completing its review.
No Evidence of Access
FMFCU said that if investigators find evidence of unauthorized access to personal information, it will notify affected individuals as required by law.
The credit union is not offering credit monitoring to members at this time, saying it has not identified a need for members to enroll in such a service because of the incident. FMFCU said it would notify members if that assessment changes.
Members Warned About Suspicious Messages
FMFCU also cautioned members to be alert for suspicious emails, phone calls and text messages following the disruption.
The credit union said members should not click unfamiliar links, download unexpected attachments or provide personal or financial information in response to suspicious communications.
FMFCU said it will not unexpectedly ask members for passwords, PINs, one-time access codes or complete account information.
FMFCU said additional information about the incident will be released through its website, verified social media accounts, member communications and branch locations as appropriate.
