BOSTON–There is a growing disconnect between younger consumers’ interest in digital currencies and the level of access currently offered by many credit unions, according to a new report from PYMNTS Intelligence and Velera finds
The report, titled “Digital Currency at the Credit Union: The Gap Between Interest and Access,” found that while overall consumer interest in cryptocurrency and stablecoins remains relatively limited, engagement is significantly higher among millennials and members of Generation Z. Many in those groups already view digital assets as a routine part of financial activity, including investing and payments.
Despite that interest, the report found most credit union members are unsure whether their institutions provide access to cryptocurrency or stablecoins, with many assuming such services are not available.
A Strategic Challenge
According to PYMNTS Intelligence and Velera, that gap presents a strategic challenge. While the report does not suggest credit unions need to fully pivot to digital assets, it warns that inaction could push younger consumers toward digital-first platforms such as Coinbase, Robinhood and Cash App, where they can access those tools.
“Over time, that behavior could shape broader banking relationships, especially as younger members make bigger decisions about where to save, borrow and invest,” the report said.
The research points to a more incremental approach, emphasizing digital wallet capabilities over standalone crypto product offerings. Survey data showed that interest in both cryptocurrency and stablecoins increased when access was presented through a wallet interface, suggesting ease of use and familiarity may be key drivers of adoption.
Key Findings
Among the report’s findings, according to the two organizations:
- Two-thirds of credit union members do not know whether their institution supports cryptocurrency, while 70% are unsure about stablecoins.
- Consumers often do not clearly distinguish between stablecoins and other forms of cryptocurrency, despite industry differences.
- Interest in both crypto and stablecoins rises when access is delivered through digital wallets, indicating potential opportunities in wallet infrastructure and partnerships.
The report is based on a survey of 13,918 U.S. consumers and credit union decision-makers conducted between Oct. 31 and Dec. 30, 2025, with the sample weighted to reflect the U.S. adult population by age, gender, education and income.
