JAY, Maine–OTIS Federal Credit Union has named Melissa Sproul as VP-operations.

Sproul will lead the credit union’s operations team through developing and overseeing the delivery of services to members, implementing key organizational strategic plans, and providing regulatory oversight.

Sproul comes to OTIS FCU with an extensive background in the credit union industry and with over a decade of experience specializing in credit union operations, culture change, and process improvement. 

“Whether leading strategic initiatives, training an operations team, or overseeing the implementation of a new service, Melissa has led with confidence and dedication,” the credit union said. “Her passion for creating efficiencies greatly complements OTIS FCU’s commitment to delivering exceptional value and member service.”

“We are excited to have Melissa leading operations for OTIS,” CEO Chris Bouchard said in a statement. “Melissa has an impressive background in credit union operations and project management with a proven track record of progressive leadership and employee development. Her qualifications and leadership stood out amongst other candidates for the role, making her the ideal fit for our culture and strategic vision for the credit union.”

‘Looking Forward’

“I am looking forward to being part of the OTIS team where they proudly serve their members,” Sproul said in a statement. “In addition to offering competitive products and services, the OTIS team strives to be a partner with local businesses and a pillar in the community. I am thrilled to get the opportunity to work with the amazing OTIS FCU staff and follow the credit union philosophy of people helping people.”